Will your AI confidently deliver the right answers or stumble through outdated knowledge while your customers grow increasingly frustrated? Artificial intelligence may be changing how businesses ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

-New AI Agent unifies data silos, bridges knowledge gaps, and drives measurable CSAT improvements for global B2B enterprises. SAN FRANCISCO, CA, UNITED STATES, June 6 ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

When we talk about customer experience (CX), the spotlight often falls on front-end interactions: the smiling voice on the phone, the helpful chatbot, the timely follow-up email. But what many don’t ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

The artificial intelligence (AI) market is expanding rapidly. Enterprise AI spending surged eight-fold in 2024 according to the Menlo Ventures. This year is expected to be a banner year for AI ...

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...

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