Amazon Prime Refund Claims Open In $2.5B Settlement
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In January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who did not receive an automatic refund between November and December 2025. This notice includes instructions on how to submit a claim to receive your money. The claims portal officially opened on January 5, 2026. Click here to complete the form.
The claims process for eligible Amazon Prime customers who didn’t get an automatic refund late last year has begun in 2026. But watch for scammers.
Millions of Amazon Prime members are receiving refunds as part of a $2.5 billion settlement with the Federal Trade Commission.