We’ve seen time and again that the high-growth brands and unicorns of 2019 have embraced digital transformation with a key focus on elevating the customer experience. So why does it seem like so many ...

Customer Success (CS) has rapidly evolved as a discipline over the past ten years to become a central plank of services businesses, from SaaS vendors to professional services firms. Where customer ...

LYON, France & MIDDLETON, Wis.--(BUSINESS WIRE)--Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Customer ...

Consumers have high expectations for convenient, seamless experiences across all points of interaction with a business, and frontline workers bear much of the responsibility for meeting those ...

The quality of customer experience (CX) depends on how well a company treats and communicates with its customers, plain and simple. Executed well, it can leave clients coming back for more; get it ...

As offices worldwide shift to remote work, our interactions with customers and colleagues have evolved in tandem. Professionals who once relied on face-to-face communication and firm handshakes must ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

It takes someone with very bold ideas to change an industry that has gone to sleep, and one could say that about the customer service industry. Honestly, how was your last customer service interaction ...