In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

When was the last time your CMO spent an hour or two handling calls on your customer service line? Or your CEO? Or any other C-level executive? The answer is probably “never.” A big reason both ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...