Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Strong customer relationships are good for business—and they are good business. We've all read about how it costs anywhere from five to 25 times more to acquire a new customer than to retain an ...

During incidents, it’s important to have well-defined roles for anyone involved in the response team. This makes it easier for the commander to maintain a clear view of what’s going on and who is ...

Echopass – Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

There’s a disconnect between the front office and the back office, and it’s happening at the worst time. Best-in-class customer service is critical right now, but when the customer service team isn’t ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...

Award-winning client experience: Beyond Finance graduates report an improvement in their financial habits, increasing from an average score of 5.8/10 to 8.0/10 CHICAGO, April 23, 2025 /PRNewswire/ -- ...