Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years. Yet it still surprises me that ...
Forbes contributors publish independent expert analyses and insights. Anjana Susarla is a professor of Responsible AI at the Eli Broad College of Business at Michigan State University. Amidst all the ...
Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now The age of generative AI is here: only six ...
A Practitioner Model Informed by Theory and Research guides the CAPS training program. Practicum students are trained to ground their practice of psychology in theory and research. This model is ...
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