Salesforce’s EVP and chief digital officer Joe Inzerillo reflects on lessons and missteps from the company’s first year as customer zero of the agentic AI platform. The Salesforce Agentforce agentic ...

Marketers are increasingly using more channels to reach customers, pondering their strategy for artificial intelligence and augmenting email, which delivers solid returns, with new technologies. Those ...

This week Coveo put AI-powered search in the hands of any Salesforce user with the general availability of its Coveo for Salesforce Free Edition. Coveo has been offering advanced search in Salesforce ...

A high-profile data breach reveals that the interconnectedness of enterprise data means providers and customers must continually evolve their cloud security. The chilling reality of a Salesforce.com ...

Salesforce failed to address the massive wave of OAuth breaches at its Dreamforce conference, but securing third-party authentication is paramount for the agentic future it seeks. Salesforce’s 2025 ...

Salesforce is the most popular customer relationship management (CRM) software in the world, and it just launched a free forever plan that offers basic sales and customer service functionality for ...

Every large company was a small business once. And no doubt a key to their success and growth was and is maintaining what made them great in the first place. This is certainly true at Salesforce. Jody ...

During a recent Invoca Board meeting, an interesting idea was raised by Brett Queener, a former Salesforce senior executive. He noted that early in Salesforce’s tenure, the company changed its fiscal ...

Salesforce is celebrating its 20th anniversary today. The company that was once a tiny irritant going after giants in the 1990s Customer Relationship Management (CRM) market, such as Oracle and Siebel ...