It was almost thirty years ago that Michael Treacy and Fred Wiersema, co-authors of The Value Disciplines of Market Leaders, introduced one of the great strategy frameworks of all time. They argued ...

For a look at destinationCRM's complete coverage of CRM Evolution '09, click here. For all the live-twittering, follow @CRMe09 on Twitter, or see all the tweets under the hashtag #CRMe09. NEW YORK — ...

Michael Treacy and Fred Wiersema wrote a great business book a few years back called “The Discipline of Market Leaders”. In essence, they posited that market leaders are strong in one three key ...

According to the Value Discipline Model, businesses can deliver the most customer value by focusing on one — and just one — of three value disciplines: operational excellence, customer intimacy, and ...

Imagine the power of connecting all facets of the manufacturing enterprise -- from warehouses and production to field and, ultimately, delivery to the customer. Imagine gaining the ability to monitor, ...

Many telecom departments and IT groups are focusing on what I call “operational excellence.” In a nutshell, that means providing top-quality services to internal customers: the lines of business and ...

In today's highly competitive marketplace, organizations need to have the ability to execute effective business strategies consistently and achieve long-term sustainable growth; otherwise, they'll ...

Most call centers these days are tailoring their opening by balancing the requirements of their strategy and what their customers prefer. The best-in-class standard is not so much “agent first and ...

SANTA MONICA, Calif.--(BUSINESS WIRE)--Cornerstone OnDemand (NASDAQ: CSOD), a global leader in people development solutions, today announced it has welcomed two new executives to drive strategic ...

Most organizations continuously strive to achieve operational excellence, but they spend less effort understanding customer needs — and few marry these two sources of customer value effectively. While ...