Learn about the direction performance management is heading and how the most effective trends can help manage your team.

Washington, D.C.’s 911/311 call center. Analysis of 911 calls through the district’s performance management system resulted in the use of nurses to divert some health crisis calls away from emergency ...

Martin O’Malley, then the governor of Maryland, ran a meeting of StateStat, the state version of the performance management program he had created as mayor of Baltimore. “Stat” management programs, ...

In the future of work, performance management will need to adapt in order to keep up with the changing workforce. With so many developments happening, such as the increase in contract and freelance ...