Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

In a previous article entitled, "What Are Problems?" we theorized that problems cannot or do not exist—at least, not in the way we've been taught to think about them. Because all we have are ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Stu Sjouwerman ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

The ability to solve complex problems effectively has become a defining factor for success. Yet, despite the abundance of tools and methodologies available, I've noticed organizations often struggle ...

To the average American not employed as an industrial engineer or a member of a problem-solving team at some big business, the term “root causes” would have seemed obscure until a few weeks ago. But ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Read more about local philanthropic efforts in the Year-end Giving Guide. “I went over to the Kent Commons park there,” Jason Lacy recalls, “and I saw some of the other homeless guys. I’m like, ‘Hey, ...

Ankle swelling, often overlooked, can signal serious underlying health issues like heart, kidney, or liver problems, or circulation changes. Ignoring ...