Customers are more cautious than SAP about the readiness of the key performance indicators and the state of negotiations between SAP and user groups SAP and its customers disagree not just about the ...
SAP has backtracked on its plan to move all its customers to a more expensive level of support, following protracted negotiations with user groups. In a move welcomed by the business software maker's ...
WALLDORF, Germany, Oct. 26, 2017 /PRNewswire/ -- SAP SE (NYSE: SAP) now offers access to a new edition of SAP ® Learning Hub to all customers of SAP Enterprise Support services and SAP Enterprise ...
Customers with cloud services can now choose from three tiers of support, some of which will now be provided by AI. SAP has unveiled an update to its services and support portfolio that focuses on ...
eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. SAP is now offering a tiered pricing model for customer ...
SAP is struggling to convince some customers that a pricier support service it introduced several years ago provides additional value compared to the standard support option. “SAP still has a great ...
SAP and its customers disagree not just about the value of its Enterprise Support service, but also about how to measure that value -- and now, it seems, about how close they are to agreeing on how to ...
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