One of my favorite memories of my mum is when my brother and I dressed up as Ghostbusters for a fancy dress event. Eager to be in a photo my dad was taking prior to the event, she threw on a white bed ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...

Becoming a successful customer service representative is not as easy as you’d think. True, the majority of the population could probably pass as an average customer service representative, but it ...

Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and ...