A delivery driver loads groceries outside a Morrisons supermarket in Edgware. The retailer has been named one of the worst culprits for quality of substitute orders. (Getty Images) Substitute items ...

A Coles shopper has turned to social media in search of answers after receiving a strange substitute for bananas in her online order. Customer Zoe Hughes, from Wagga Wagga in southern NSW, shared a ...

A Woolworths worker has revealed she gives online customers substitute items even when they include a note to request "no substitutions" in their orders. "When I get notes about subbing but they haven ...

According to a recent survey of over 1,000 online grocery shoppers, the consumer champion found three in 10 (29%) reported having received a substitution in their most recent grocery order, with some ...

Keep scrolling to see how you can flag a complaint MILLIONS of Brits get their weekly shop delivered to their door each week – but anyone who does knows how annoying missing or replacement items are.