Greg Kihlström advises on CX and Digital Transformation at GK5A, hosts The Agile Brand Podcast, and is a best-selling author. Marketers face increasing pressure to provide relevant offers to customers ...

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. The customer success profession was born in 1996, when ...

In the competitive world of business, a number of leaders stand out for their vision, resilience, and impact. Vladimir Kochnev is one such entrepreneur. As the founder of four successful ventures in ...

Ask any enterprise software vendor about "customer success" - they'll give you some good talking points. Monitoring software adoption and managing churn is the starting point, but let's face it: ...

Lauren Glenn Manfuso is a journalist and editor in the Washington D.C. metro area. Her work has appeared in Prevention magazine online, the Miami Herald and USA Today. When Harvard Business School ...

Increasing student success has moved high on the priority list at many institutions of higher education in the last five plus years. In their latest articulation of their vision, institutions have ...

Deona Scott was 24 and in her final semester at Charleston Southern University in South Carolina when she found out she was pregnant. She turned to Medicaid for maternity health coverage, and learned ...

As business leaders, we put capital to work to create value. We strategically use that capital to develop innovative solutions with an eye to maximizing results and managing risk. That’s Business 101.

During this initial phase, the groundwork for the initiative was laid by engaging with key stakeholders. Ruffalo Noel Levitz (RNL) consulting services conducted comprehensive interviews to gather ...

OGDEN — Since opening over the summer, Weber State University’s new Student Success Center has endeavored to provide students with personalized and comprehensive support to assist them with realizing ...