Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Cognigy GmbH, the developer of an artificial intelligence platform designed to make contact centers more efficient, today announced that it has closed a $100 million funding round. Eurazeo Growth led ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Some state and local agencies are seeking to automate their data ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Philipp Heltewig, who was CIO at marketing firm Sitecore before it was sold to private equity group EQT in 2016, joined forces with Sascha Poggemann and Benjamin Mayr eight years ago to found Cognigy, ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

(From Left to Right) Simplicity IT CEO, Ameer Abdur-Razzaaq, Realistic Computing CEO, Sequoia Ramsey, and Real Impact Technology CEO, Nyasha Tunduwani The tech world runs on buzzwords, but “automation ...

CA buys for an undisclosed sum data center automation and cloud management technology from Cassatt, which potentially escaped bankruptcy by being acquired. CA this week announced it had acquired the ...