The mortgage industry has witnessed its fair share of tribulations and transformations, but its response to those challenges and changes is often a tale of reactiveness. While no one can truly predict ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

We’re aiming for a future where co-pilots incorporate context awareness and continuous learning to become true collaborative partners. Proactive AI assistance. AI tools for marketing are evolving from ...

In the modern workplace, where stress levels are soaring and mental health disorders are increasingly prevalent, the traditional employee assistance program (EAP) model is often insufficient.

Nissan has one of the most robust supply chain resilience programs in the world. Eric Elliott described Nissan’s journey to improve their supply chain resilience. Mr. Elliott is a senior manager for ...

What exactly does proactive security mean for today’s CISO? Getting ahead of threats and planning for incidents before they happen requires preparation and the right approach. Hockey legend Wayne ...

As firefighters, you dedicate your careers to protecting lives and property. But somewhere along the line, one critical asset gets neglected—your mental health. Historically, the first responder ...