Social Security job cuts are hurting the public. Read on to learn about a new bill that seeks to restore those lost jobs and improve customer service.

Robert T., 72, cut his cellphone bill by $26/month ($312/year) using this exact negotiation script. Here's what he said to ...

Deanna Dahlheimer, who spent 27 years in medicine, makes the case for recruiting customer-facing candidates from outside the ...

Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers.

We found some complaints that Walmart customers frequently mention about their shopping experiences, including checkout, ...

After the wire was removed, Colon received a work order from Optimum. It showed a $99 charge but also showed a zero balance.

Why are you running for election? Why should residents vote for you? What is the most significant problem you want to address ...

A familiar company name is being misused by phony customer service representatives to fool potential victims into letting ...

Discover how AI agents are revolutionising banking with faster loan approvals, automated checks, and enhanced customer ...

Emirates say they would switch to a competitor after a single poor or slow experience, while 55 per cent consumers cite lack ...

Westpac NZ is the first major company in New Zealand to introduce a Microsoft platform with built-in AI to help employees have better conversations with customers and reduce contact centre wait times.

A housewife in her 40s here lost nearly RM39,000 after being duped by an illegitimate part-time job recruitment advertisement ...