Today’s major R line delay was not a crew failure — it was an RCC/OCC failure. Passengers were trapped in a tunnel for over one hour with little to no real communication. That is how situations escalate. That is how workers get assaulted. If myself and Division Chair Chris Drummond were not physically on that train, talking directly to passengers, explaining the truth — that the train operator and conductor were not at fault — this could have ended very differently. RCC operates in a bubble. The