Generate a KB article from similar incidents by using Now Assist
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YouTubeServiceNow Documentation
Generate a KB article from similar incidents by using Now Assist
Learn how to generate a KB article from multiple similar incidents using Now Assist. Start by navigating to the service operations workspace and open an incident assigned to you. Resolve and close the incident according to standard procedure. Then, select 'Create Knowledge' and choose a knowledge base and an article template in the Create ...
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